CookArthur uses products as a platform to build solutions.  Our solutions consist of high quality product components, selected to advance specific business objectives, and implemented with a combination of technical and professional knowledge.   At CookArthur, we view a solution as consisting of multiple elements and drawing on distinct but related knowledge pools.   Any given solution is a combination of technology, planning, design, communication, implementation, training, and consulting. 

Solution Areas

Below are some of our target solutions areas.   While distinguishable in concept, they are interdependent.

Knowledge Management

Documents comprise a significant part of an organization’s knowledge base.  The ability to search and retrieve documents and information via flexible, intuitive methods embedded in a knowledge worker’s normal practices is essential to any knowledge based organization.   Through the proper deployment of an enterprise content management system, millions of documents can be organized under classification schemes and indexed to allow instantaneous retrieval.  Our solutions focus on harnessing the power of our content technologies by effectively indexing documents and linking them to related document types.  This enables users to easily find information relevant for an ad hoc business purpose, a structured business process, or a formal records request.

Business Process Management

We help you realized efficiencies and productivity increases in a wide range of business processes using configurable workflow tools.  These workflow tools contain extensive functionality to allow you to create flexible, powerful applications that automate time consuming process steps and enhance the value added by your knowledge workers.   In addition to automating complex processes, we use our technologies to "infomate" them by connecting each decision step all related information and documents sets.

Records Management

We implement and configure a comprehensive suite of software and hardware tools to help you meet your records management needs.  Our solutions address capturing records from all sources, e.g., paper, PDF, MS Office documents, e-mail, and computer generated reports, etc., and managing them through their lifecycle.  This includes implementing your filing plan and retention schedule, automating retention through various stages of the lifecycle, storing documents on the appropriate medium relative to their lifecycle stage, creating audit and management reports, and restricting access to authorized users. 

Compliance

Our solutions help you comply with information management regulations in a number of areas such as personal privacy protection for employees and customers, health and safety information dissemination, permit filing processes, etc.   We help you organize compliance related information, track its receipt and notify late filers, and broadcast required notifications and documents to the appropriate groups.   Our products include a number of tools to address these and other needs and we help you deploy and configure them appropriately.

Integration

We add additional value to our solutions by integrating them with line of business applications.  This includes systems for accounting, human resources, permitting, licensing, inventory, GIS, and resource management, and more.  Our integrations allow transfer of data from these systems to our content management systems as well as providing access to documents and functionality from the line of business applications.

Common Applications

Governance

Minutes, agendas, reports, resolutions, ordinances, ethics filings, agreements

Administration

Contracts, accounts payable, accounts receivable, financial reporting, purchasing, human resources

Municipal Government

City Clerk, public works /engineering, community development, building and safety, police, fire, utilities

Education

Board, instruction, registrar, facilities management, personnel

Manufacturing and Equipment Sales

Design, production, quality control, accounting, shipping, parts, services