Professional services are at the heart of all our implementations and form the basis of our on-going relationships with our clients. We provide deliverable services on an as-needed basis and as part of the expansion of our applications into new business areas in our client organizations. In addition to deliverable services, we act as an advisor to our clients on their content system operations and matters related to document and information management. For us, services are a conduit of knowledge transfer between us and our clients. It is through them that we become a valuable resource to our clients and an extended member of their organization.
Implementation
We provide the full range of implementation services from discovery, documentation, to design, implementation, testing, and again, documentation. We work with your project team to discover, validate, and document your requirements. We then design your application, implement and test it to make sure that it satisfies all functional specifications.
Training
After implementing your custom solution, we train end users and administrators on their system so that they can operate it to its fullest, manage it efficiently and effectively, and make full use of its rich feature sets. Our goal is to make our clients autonomous and innovative in the use of their applications, able to realize the full value of their applications and free to use us as a resource when it is to their benefit.
Technical and Customer Support
We pride ourselves on dedicated, knowledge based technical and customer support. Support is the constant link between us and our client organizations. Through our support, we not only help clients solve problems, we help them improve processes and methods. We offer phone support and remote access via web based services such as Webex. We address remedial support issues but also help you configure the powerful tools at your disposal. Finally, we advise on a wide range of questions that arise in managing your application and your information.
Integration
Our content management systems are a key component of your information and application platform. Their value is magnified by integrating them with your line of business applications as well as your knowledge management and collaboration tools. We provide integration services in order to help you increase productivity and realize the full value of your information across your organization.
Consulting
Though constantly engaged in a process of advising our clients and transferring knowledge to them, there are times when a larger consulting project is in order. We provide consulting to our clients on such issues as how to deploy new content management functionality into the organization, how to automate business processes, how to manage records in a content management system, and how to bring information systems into compliance with regulations. |
